Returns and exchanges

Returns

You can exchange or return your products within 14 days of delivery. You will be guided through the process with our return form.

 

Return policy

- You can return the products within 14 days of delivery.
- The product must be in new condition with tags still attached.
- If a package is unclaimed you have to pay a handling fee.
- Return shipping costs are covered by the customer.
- The cost of using our return label is €8.
- To exchange an item, return the item and place a new order.

Unsuccessful delivery

If the delivery is unsuccessful due to the wrong address being wrong, the parcel will be returned to our address in Norway, we'll then unpack your order and issue a refund for the parcel. We'll also deduct a handling fee of 50 NOK from the refund